Terms of Service

Last Updated: June 27, 2026
Effective Date: June 27, 2026

These Terms of Service ("Terms") govern your access to and use of the Favly mobile application, the Favly website at https://www.favly.ai, and related services (collectively, the "Service") operated by Adifice LLC (doing business as Adifice Technologies), an Illinois limited liability company ("Favly," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

The latest version of these Terms is always available at https://www.favly.ai/terms. Our Privacy Policy, which forms part of these Terms, is available at https://www.favly.ai/privacy.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding contract
  • You are not located in a country subject to a U.S. Government embargo
  • You are not listed on any U.S. Government list of prohibited or restricted parties
  • Your use of the Service complies with all applicable laws and regulations

If you are using the Service on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms, in which case "you" includes that entity.

2. The Service

Favly is a booking and service-management platform that connects customers, independent service providers ("Technicians"), and salon owners ("Providers"). The Service includes:

  • A mobile application for customers to discover Technicians and book appointments
  • Tools for Technicians to manage bookings, schedules, and client relationships
  • A dashboard for Providers to oversee operations across multiple Technicians
  • An AI-powered receptionist that may answer calls and assist with bookings on behalf of Providers
  • A preloaded wallet feature that allows customers to add funds for future bookings (the "Favly Wallet")
  • Loyalty and rewards programs

We may add, modify, or remove features of the Service at our discretion. We will use reasonable efforts to notify you of material changes.

3. Your Account

3.1 Account Creation

To use most features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at legal@favly.ai if you suspect unauthorized access to or use of your account.

We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

3.3 One Account Per User

You may not create or maintain more than one customer account without our prior written consent.

4. Bookings, Payments, and the Favly Wallet

4.1 Bookings

When you book an appointment through the Service, you enter into a direct agreement with the Technician and/or Provider performing the service. Favly facilitates the booking but is not a party to the underlying service agreement.

Confirmed bookings are subject to the cancellation and rescheduling policies of the Technician and Provider. Favly may charge cancellation fees on behalf of Providers in accordance with those policies.

4.2 Payments

Payments are processed by Stripe, Inc. and are subject to Stripe's terms and privacy practices. By providing payment information, you authorize us and Stripe to charge the applicable payment method for amounts owed.

4.3 The Favly Wallet

The Favly Wallet allows you to add funds in advance that can be used to pay for bookings on the Service. By adding funds to the Favly Wallet, you understand and agree that:

  • Wallet balances are stored value held for the limited purpose of paying for services on the Service
  • Wallet funds are non-refundable except as required by applicable law or as expressly stated in our refund policy
  • We may impose minimum and maximum balance limits
  • Wallet funds may be subject to escheatment under applicable state unclaimed-property laws
  • We do not pay interest on wallet balances
  • Wallet funds may not be used outside the Service, transferred to third parties, or converted to cash except where required by law

We reserve the right to suspend or terminate access to the Favly Wallet for accounts that show signs of fraud, abuse, money laundering, or violation of these Terms.

4.4 Cashback and Loyalty

Where offered, cashback and loyalty rewards are promotional credits subject to additional terms disclosed at the time of offer. Promotional credits may expire and have no cash value.

4.5 Tips

The Service may facilitate tipping of Technicians through integrations with third-party services (e.g., Venmo, Zelle). Tips are direct payments from customers to Technicians; Favly does not collect a fee on tips and is not a party to the tip transaction.

5. The AI Receptionist

The Service includes an AI-powered receptionist feature ("AI Receptionist") that may answer phone calls and assist with bookings on behalf of Providers. By calling a Provider that uses the AI Receptionist, you understand that:

  • Your call may be recorded, transcribed, and processed by automated systems
  • Recordings and transcripts may be retained as described in our Privacy Policy
  • The AI Receptionist may make booking decisions based on information you provide
  • You can request to speak with a human representative at any time during the call

For full details on how AI Receptionist data is handled, see our Privacy Policy.

6. User Conduct

You agree not to:

  • Use the Service for any unlawful purpose
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Use the Service to harass, abuse, threaten, defame, or harm any other user or party
  • Interfere with or disrupt the Service or servers/networks connected to the Service
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Use automated means (bots, scrapers) to access the Service without our prior written consent
  • Reverse engineer, decompile, or attempt to extract source code of the Service
  • Use the Service to send unsolicited communications
  • Engage in any conduct that creates a risk of harm, loss, physical or mental injury, emotional distress, death, disability, or disfigurement to any person
  • Use the Service in any way that violates applicable laws or regulations, including consumer protection, anti-discrimination, and money-laundering laws

We may suspend or terminate your access to the Service immediately, without prior notice, if we determine that you have violated these Terms.

7. Content and Intellectual Property

7.1 Our Content

The Service and its content (including but not limited to text, graphics, logos, software, and the "Favly" name) are owned by or licensed to Adifice LLC and are protected by U.S. and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use.

7.2 Your Content

You may submit content to the Service, including reviews, photos, messages, and profile information ("User Content"). You retain ownership of your User Content.

By submitting User Content, you grant Favly a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, modify, display, and perform your User Content in connection with operating and providing the Service.

You represent and warrant that:

  • You own or have the necessary rights to your User Content
  • Your User Content does not violate the rights of any third party
  • Your User Content does not violate any law or regulation

We may, but are not obligated to, remove User Content that we believe violates these Terms or applicable law.

8. Third-Party Services

The Service integrates with third-party services, including Stripe (payments), Twilio (voice and SMS), Apple (App Store and push notifications), AWS Simple Email Service (email delivery), and others. Your use of those services is subject to the third party's own terms and privacy practices. We are not responsible for third-party services.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT BOOKINGS WILL ALWAYS BE AVAILABLE, THAT TECHNICIAN OR PROVIDER INFORMATION IS ACCURATE, OR THAT THE AI RECEPTIONIST WILL PROCESS REQUESTS CORRECTLY.

FAVLY IS A PLATFORM CONNECTING CUSTOMERS AND SERVICE PROVIDERS. WE DO NOT PROVIDE SERVICES OURSELVES AND ARE NOT RESPONSIBLE FOR THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY TECHNICIANS OR PROVIDERS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ADIFICE LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR USE OF OR INABILITY TO USE THE SERVICE
  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT
  • ANY CONTENT OBTAINED FROM THE SERVICE
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
  • DECISIONS MADE BY THE AI RECEPTIONIST
  • ANY LOSS OR DAMAGE TO THE FAVLY WALLET BALANCE EXCEPT AS REQUIRED BY APPLICABLE LAW

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO FAVLY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In those jurisdictions, the above limitations apply to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Adifice LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any law or the rights of a third party
  • Any User Content you submit
  • Any dispute between you and another user, Technician, or Provider

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before filing any claim, you agree to first contact us at legal@favly.ai to attempt informal resolution. We will attempt to resolve the dispute within 60 days of your notice.

12.2 Binding Arbitration

If informal resolution fails, you and Favly agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration, not in court, except as set forth below. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

The arbitration will be conducted in Cook County, Illinois, or another mutually agreed location. The arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND FAVLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

12.4 Exceptions

The following claims are not subject to arbitration:

  • Claims for injunctive relief related to intellectual property
  • Small-claims-court actions, where eligible
  • Claims that cannot be arbitrated as a matter of law

12.5 Opt-Out

You may opt out of the arbitration agreement by sending written notice to legal@favly.ai within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

12.6 Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. Subject to the arbitration agreement above, any judicial action will be brought exclusively in the state or federal courts located in Cook County, Illinois.

13. Termination

13.1 By You

You may stop using the Service or delete your account at any time. Deleting your account does not automatically refund any Favly Wallet balance; refunds, if any, are governed by Section 4.3 and applicable law.

13.2 By Us

We may suspend or terminate your account or access to the Service at any time, with or without notice, for any reason, including:

  • Violation of these Terms
  • Fraud, abuse, or unlawful conduct
  • Extended inactivity
  • Discontinuation of the Service

13.3 Effect of Termination

Upon termination:

  • Your right to use the Service ends immediately
  • We may retain certain information as required by law or as described in our Privacy Policy
  • Provisions that by their nature should survive termination will survive, including Sections 7, 9, 10, 11, 12, and this Section 13.3

14. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you through the Service, by email, or by other reasonable means. Changes will be effective when posted at https://www.favly.ai/terms. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

If you do not agree to modified Terms, you must stop using the Service.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced here, constitute the entire agreement between you and Favly regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms freely.

15.5 No Agency

Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and Favly.

15.6 Force Majeure

We are not liable for failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, pandemic, government action, labor disputes, or failures of third-party services.

16. Contact

If you have questions about these Terms, contact us:

Adifice LLC
DBA: Adifice Technologies
155 N Michigan Ave, Suite 333
Chicago, Illinois 60601
Website: https://www.favly.ai
Email: legal@favly.ai

These Terms of Service were last updated on June 27, 2026 and are available at https://www.favly.ai/terms.